The NDIS, in plain English
The National Disability Insurance Scheme (NDIS) is the Australian Government program that funds supports and services for people with permanent and significant disability. It gives you choice and control over what support you receive, who provides it, and when.
Am I eligible?
You may be eligible for the NDIS if:
- You are aged between 9 and 65 (children under 9 are supported through the NDIS early childhood approach)
- You are an Australian citizen, permanent resident, or Protected Special Category Visa holder
- You have a permanent and significant disability that affects your ability to take part in everyday activities
- You need support now to reduce your future support needs, or need assistive technology, equipment or home modifications
The official eligibility checklist is on the NDIS website. Not sure where you stand? Call us — we'll point you in the right direction even if we're not the right provider for you.
How to get started with the NDIS
Check your eligibility
Use the NDIS eligibility checklist or call the NDIA on 1800 800 110. We can also talk it through with you first.
Make an access request
Apply by phone or with the Access Request Form, along with evidence of your disability from your doctor or specialists.
Plan your supports
If approved, you'll meet an NDIA planner or Local Area Coordinator to build a plan around your goals.
Choose your providers
With your plan in place, you choose who delivers your supports. That's where we'd love to help.
Frequently asked questions
What can NDIS funding be used for?
Funding covers supports that are 'reasonable and necessary' to help you reach the goals in your plan. That can include help at home, community access, therapy, transport, accommodation supports and assistive technology. It doesn't cover everyday costs unrelated to your disability, like groceries or rent (except in specific SDA arrangements).
What's the difference between agency, plan and self managed funding?
Agency (NDIA) managed means the NDIA pays registered providers directly — you can only use registered providers like us. Plan managed means a plan manager pays invoices for you, and you can use registered or unregistered providers. Self managed means you handle the payments yourself and have the most flexibility.
Can I change providers if I'm not happy?
Yes, at any time. It's your plan and your choice. If you'd like to move to EverHaven Care, we handle the transition with your current provider so your supports continue without a gap — usually within a fortnight, depending on your service agreement's notice period.
What's the difference between SIL and SDA?
Supported Independent Living (SIL) funds the support people who help you in your home — with cooking, personal care and daily living. Specialist Disability Accommodation (SDA) funds the physical home itself, for people who need purpose-built accessible housing. Many people have both in their plans; some have only SIL.
Does it cost anything to talk to you?
No. Enquiries, initial meetings and quotes are always free, and there's no obligation to sign anything.
Want to see what supports we offer? Explore our services.