Privacy Policy

What we collect

We collect personal information needed to deliver safe, funded supports: your name and contact details, NDIS plan and participant number, health and disability information relevant to your supports, emergency contacts, and records of the services we provide.

For job applicants we collect resumes, qualifications, screening check details and referee information. For website enquiries we collect only what you enter into our forms.

How we use it

Your information is used to plan and deliver your supports, claim against your NDIS plan, meet our obligations to the NDIS Quality and Safeguards Commission, keep you and our staff safe, and communicate with you and the people you've asked us to work with.

We never sell personal information, and we don't use it for marketing without your consent.

Who we share it with

We share information only with your consent or where the law requires it: the NDIA and NDIS Commission, health professionals involved in your care, your nominated family members, guardians or support coordinators, and government bodies where reporting is mandatory.

How we protect it

Records are stored in access-controlled systems available only to staff who need them for your care. Staff complete privacy training, and we review access regularly. We retain records only as long as the law and NDIS rules require, then dispose of them securely.

Your rights

You can ask to see the information we hold about you, ask us to correct it, and ask questions about how it's used, at any time and at no cost. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Questions or complaints

Contact our privacy officer on 0493 288 007 or care@everhavencare.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NDIS Quality and Safeguards Commission (1800 035 544).